Answers to common questions about ordering handmade Moroccan products from Grand Moroccan Bazaar.

Where do orders ship from?

Orders ship from Tetouan, Morocco. We normally prepare an order within 3–5 business days after payment is confirmed.

How much is shipping?

Standard shipping is free without a minimum order value to the United States, Canada, the United Kingdom, European Union countries and the other destinations listed in our Shipping Policy. For other destinations available at checkout, it is US$9 per item. Your total shipping charge appears at checkout before payment.

When should I expect my order?

Standard international delivery is estimated at 17–45 days from order confirmation, including preparation and transit. Customs and local carriers can cause additional delays. You can find more detail in our Shipping Policy.

How do I track an order?

We send tracking details when the parcel has been handed to the carrier and tracking is available. You can also check the order status on our Track your order page using your order number and billing email.

Will I pay customs duties or taxes?

Import duties, taxes or handling fees may be collected by authorities or the carrier in your destination country. They are separate from checkout unless checkout expressly states they are included.

What if my parcel is delayed or damaged?

Email contact@grandmoroccanbazaar.com with your order number and tracking details. For damage, keep the packaging and send photographs of the item and parcel so we can investigate.

Can I return an item?

Read our Refund and Returns Policy for the current return conditions, and contact us with any question before sending an item back.